Refund policy
At SONN, we stand by the quality of our self-tanning brushes and want you to be completely satisfied with your purchase. If for any reason you are not, we offer the following return and refund policy:
• Eligibility for Returns: Returns are accepted within 30 days of purchase. Items must be in their original condition, unused, and in the original packaging.
• Return Shipping: We provide free return shipping for orders within the United States.
• Restocking Fees: We do not charge restocking fees.
• Exclusions: No items are classified as final sale—all products are eligible for return within the 30-day window.
• Refund Process: Once we receive and inspect your returned item, refunds will be processed to the original payment method within 5-7 business days.
• How to Initiate a Return: To start a return, login to your account and request a return here. or contact us at hello@sonntan.com with your order number and the reason for your return. We will provide a prepaid return label for U.S. customers.
• International Returns: Customers outside the U.S. are responsible for return shipping costs and any applicable duties or taxes.
Return Address:
SONN Returns
12158 S Life Science Ct, Suite 100
Draper, Utah 84020, United States
Phone: (801) 477-0394
We are committed to making the return process as smooth as possible. Contact us with any questions.